Queue( )
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Places the current call into the specified
call queue
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Queue(queuename[,options[,URL[,announceoverride[,timeout]]]])
Places an incoming call into the call queue
specified by queuename, as defined in queues.conf.
The options argument may contain
zero or more of the following characters:
t
-
Allows the called user to transfer the call
T
-
Allows the calling user to transfer the call
d
-
Specifies a data-quality (modem) call (minimum
delay)
h
-
Allows callee to hang up by hitting
*
H
-
Allows caller to hang up by hitting
*
n
-
Disallows retries on the timeout; exits this
application and goes to the next step
r
-
Rings instead of playing MoH
In addition to being transferred, a call may be
parked and then picked up by another user.
The announceoverride argument
overrides the standard announcement played to queue agents before
they answer the specified call.
The optional URL will be sent to
the called party if the channel supports it.
The timeout will cause the queue
to fail out after a specified number of seconds, checked between
each queues.conf
timeout and retry cycle.
Returns -1 if the originating channel
hangs up, or if the call is bridged and either of the parties in
the bridge terminates the call. If the queue is full, does not
exist, or has no members, returns 0.
; place the caller in the techsupport queue
exten => 123,1,Answer( )
exten => 123,2,Queue(techsupport,t)
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