| AgentMonitorOutgoing( )
|
Records an agent's outgoing calls
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AgentMonitorOutgoing([options])
Records all outbound calls made by a call
agent.
This application tries to figure out the ID of
the agent who is placing outgoing call based on a comparison of the
Caller ID of the current interface and the global variable set by
the AgentCallbackLogin( ) application. As such, it should
be used only in conjunction with (and after!) the
AgentCallbackLogin( ) application. It uses the monitoring
functions in the chan_agent module instead of the
Monitor( ) application to record the calls. This means
that call recording must be configured correctly in the
agents.conf file.
By default, recorded calls are saved to the
/var/spool/asterisk/monitor/
directory. This may be overridden by changing the
savecallsin parameter in agents.conf.
If the Caller ID and/or agent ID are not found,
this application will go to priority n+1, if it exists
(where n is the current priority).
Returns 0 unless overridden by one of
the options.
The options argument may include
one or more of the following:
d
-
Make this application return -1 if
there is an error condition and there is no extension
n+101.
c
-
Change the Call Detail Record so that the source
of the call is recorded as Agent/agent_id.
n
-
Don't generate warnings when there is no Caller
ID or if the agent ID is not known. This option is useful if you
want to have a shared context for agent and non-agent calls.
; record outbound calls for this agent, and change the CDR to reflect
; that the call is being made by an agent
exten => 123,1,AgentMonitorOutgoing(c)
See Also
AgentCallbackLogin(
), agents.conf
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